Why should Enterprises care about VoIP and UC Monitoring?
Network monitoring is often overlooked by enterprise IT departments. IT organizations would much rather spend their scarce dollars / euros / pounds / yen on a new unified communications (UC) system (like Microsoft Lync), mobile app, or the always-reliable SIP trunk instead of boring monitoring software – but this is old-world thinking. Monitoring software today is evolving into a critical piece of the VoIP and UC landscape, especially as we enter the age of the “Hyper-Connected Enterprise.” In the Hyper-Connected Enterprise, 69% of employees are using smart devices and 43% are accessing corporate apps through those devices.
Within the Hyper-Connected Enterprise, UC and other new trends, including bring-your-own-device (BYOD) and communications-enabled applications, render efficient communications over IP a fundamental business requirement. In this new world, enterprises must ensure the reliability and security of their communications landscapes, which next-generation monitoring software can provide.
The market analysts agree. According to Analysys Mason, the service assurance market generated $2.55 billion in revenue in 2011, up 7% from 2010. Of that, $933 million was attributed to the probe system’s market, up 14% from the year prior.
Secondly, new developments in enterprise monitoring software is making exciting strides in the market. A typical diagram often includes a tree-structure network management system, which shows a lot of boxes (see right).
It generally does its job managing devices, producing SNMP traps over some sort of delay, and may even provide some generic network performance statistics like packet loss and jitter.
These systems are generally not:
- Built for usability and customer experience
- Built for the Web 2.0
- Built to understand the application layer traffic that help enterprises manage their critical business processes
- Built for root cause or deeper drill-down analysis
- Built for real-time
- Built for unbiased, vendor-agnostic, end-to-end environments
- Built specifically for VoIP and UC environments
Acme Packet’s Palladion Enterprise is a purpose-built, real-time, end-to-end, VoIP and UC monitoring, troubleshooting, and fraud detection solution for enterprises that view communications as a fundamental component to the way they do business moving forward.
Palladion Enterprise was built for the information worker who needs simple and intuitive access to the information he or she needs at the right time, at the right place, on any device. All it requires is a browser and an Internet connection, and then the Key Performance Indicators (KPIs) and metrics that that worker cares about will be immediately visible.
Palladion Enterprise is unique in that:
- It’s innovative - Palladion Enterprise is a constantly evolving software-based solution running on standard Commercial-off-the-Shelf (COTS) Linux hardware, built on modern architecture and bleeding-edge technology
- It reduces complexity - It provides an easy-to-use interface made available on the standard browsers we are all accustomed to. It does not require extensive protocol knowledge as it abstracts the complexities of SIP and RTP
- It’s extensible and open - It makes available plug-in interface for apps and a REST API for managing new requirements without requiring an extensive vendor RFE process. It offers native integration to Acme Packet products, such as its market-leading session border controller (SBC) for probing functionality, allowing customers to reduce investments inthird-party hardware.
- It’s real-time - Palladion Enterprise collects, analyzes and visualizes all calls across the entire network in sub-seconds; it does not require customers to wait for calls to complete or call detail records to be processed.
- It reduces risk - Palladion Enterprise is the only solution on the market that combines the benefits of communications monitoring, troubleshooting, and fraud detection and prevention.
Palladion Enterprise is purpose-built for the Hyper-Connected Enterprise.
The Acme Packet Palladion Enterprise was announced at Enterprise Connect, the leading Enterprise Communications event, taking place March 18-21, 2013 in Orlando, Florida.
Biography: Dan Pearl is the Palladion Enterprise Product Manager. Based in Acme Packet’s Massachusetts headquarters, Dan is responsible for the Palladion Enterprise strategy and alignment to the broader Acme Packet Enterprise Solution portfolio. Before joining Acme Packet, he designed and developed the solutions portfolio for a large Enterprise IT vendor for the energy industry and emerging Smart Grid opportunity.
Webinar: Monitoring and Optimization of Real Time IP Communications Networks
In a constantly evolving world, service providers are facing a number of challenges: decreasing ARPU, customer churn, rising operational costs and technology complexity. Monitoring and optimization of real time IP communications networks require a new set of software tools to manage voice and video operations, troubleshoot customer experience issues, proactively address network problems, and detect and prevent fraud.